Order and Payment Policy
If your order is lost, you need to contact at info@naomanaturals for help. We will surely perform with the service of carrier in order to the best of our capacity.
Cancel order - Subjected to approval
You can cancel the order from your Order Panel , Or you can call us or whatsapp us or you can also email us - email@example.com , for the cancellation of the product, before it is shipped from the warehouse. If online payment is made, the money would be refunded within 10 working days.
Don't worry your payments are secured by our secure Razorpay payment Gateway channel, Even our website is SSL cerified , you won't get any problem in that . We have no access to collect your payment information either. Even still you have any problem , then Please contact us from the contact us tab in our website.
So, Don't worry and Happy shopping .
Refund Policy/ Return Policy
Full refunds for items will be given under the following condition:
Damaged goods while shipping
If you consider your product falls under any given above reasons, feel free to contact firstname.lastname@example.org within 7 (seven) days of receipt of the product. It will take 3-4 business days in order to process any qualifying exchange or return.
For Cash on Delivery Order Returns, you have to provide bank details with Bank A/c No and IFSC code to reimburse the payment. It would take upto 6 - 7 working days for the amount to reflect in your account..
For Online Payment Order Returns, the payment would be reimbursed directly to your account from which the payment is made. It would take upto 7 working days for the amount to reflect in your account.
naomanaturals is entitled to give the following shipping services. The entire shipping services are made available for each and every item. Moreover, the time of delivery system is estimated. The time of shipping system can vary due to a number of factors including holidays, service delays, weather etc.
The entire orders have a 1-2 day processing time period
After order processing, the time period of Shipping is calculated
The time taken to reach product to customer varies from location to location with minimum of 2 days to maximum of 8 days.
The delivery is processed with shiprocket. It has various delivery partners like Delhivery, Xpressbees , DHL, FedX etc.
Mode of delivery is by air and land means both.
In case of return when approved it takes 3 days to pickup your product from your location.